Refund policy

Return and Refund Policy
Last updated: September 27, 2026

30-day return requests
Contact DriveStow within 30 days of delivery to request a return. For a change-of-mind or fit-related return, the item must be unused, in its original condition, and include its original packaging and all parts. Keep your order confirmation or other proof of purchase.

How to request a return
Email tasalrafiqi1@gmail.com with your order number, the item, and the reason for your request. We will provide return instructions and the correct return address. Please contact us before sending anything back; the address printed on your parcel may not accept returns.

Return shipping
For a change-of-mind or fit-related return, you are responsible for return shipping costs. Original shipping charges are not refunded for these returns. There is no restocking fee. We will confirm the return destination before you send the item. International return shipping may be required.

Damaged, defective, incorrect, or missing items
Contact us as soon as you notice a problem. Include your order number and, when helpful, photos of the item and packaging. For a verified defect, shipping damage, incorrect item, or missing item, we will arrange an appropriate replacement or refund. You will not be charged return postage for an error or defect that we are responsible for.

Refunds
We will notify you after reviewing your request or inspecting a returned item. Approved refunds will be issued to the original payment method, normally within 7 business days of approval. Your bank or payment provider may take additional time to post the refund.

Cancellations
Contact us immediately if you need to change or cancel an order. Cancellation is available before fulfillment processing begins. Once processing or shipping has started, we may not be able to cancel the order.

Late or missing deliveries
If your package is late or missing, contact us with your order number so we can investigate. If we cannot ship within a promised timeframe, or within 30 days when no shipping timeframe was stated, we will ask for your agreement to a revised date or cancel and refund the unshipped item.

This policy does not reduce any rights you may have under applicable consumer protection laws.